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Jobs at Dining Alliance

Fall Desktop Support Intern

Location: Waltham, MA

Department: Dining Alliance

Type: Internship

Min. Experience: Student (College)

Company Overview

Dining Alliance is a family owned and operated national company that opened its doors in 1998 and is headquartered in Waltham, MA. We are the leading foodservice partnership in the industry with over 10,000 locations and over $1 billion in buying power. Dining Alliance pools the buying power of foodservice operators, such as casinos, schools, restaurants, ski resorts, country clubs, nursing homes and B&I to drive down food cost.

Our success lies within our team of dedicated and hard working professionals. We all feel committed and passionate about our mission: to keep independent restaurants thriving by saving them money and increasing the quality of their products. We grew organically and still keep an entrepreneurial spirit, but also maintain a balance with working together as a team. The opinions and ideas of our employees are not only valued, but they are an essential part of our success.



  • Assist in the day to day responsibilities and tasks in our information technology department, including assisting company users with minor computer issues.
  • Assisting our “Trouble Resolutionist” in installing and setting up new computers for new employees
  • Managing and tracking our company’s inventory system, including updating quantities, generating reports about inventory, and logging all pertinent information about the items
  • Assist the manager of technology in developing new processes to improve upon managing priorities and responsibilities within the department
  • Basic troubleshooting tasks that arise on a day to day basis in IT
  • Monitor and update tickets in our project management software, Mantis
  • Work one on one with all employees in our company to help resolve issues



  • A firm interest in information technology; a willingness to learn and adapt as new projects and priorities become apparent
  • Some knowledge with Windows operating systems- we have users currently using Windows 7, 8, and 8.1
  • Familiarity with Office 2010 and Office 2013. Again, we use both software packages in our company
  • Any prior knowledge with Salesforce or a similar CRM would be helpful
  • Self-starter type. We need someone who is willing to react quickly when technical issues arise in the company and priorities shift
  • Someone who is personable as many of your responsibilities are working directly with other employees in our company


As an intern at Dining Alliance, you will:

  • Become educated about how a company’s IT department runs efficiently and effectively
  • Understand and familiarize yourself with today’s leading CRM, Salesforce.
  • Multi-task and be pulled into many interesting projects
  • Develop a proficiency in CRM management, cloud computing, Salesforce, and Mantis.
  • Be a part of a tight-knit corporate community experiencing colossal growth
  • Have the opportunity to be the developer of new and interesting processes within our IT department
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